Careers

Law Firm Operations Manager

Full job description

Legal Operations Manager – Be the Backbone of a Fast-Growing Law Firm

Location: East Lansing, Michigan (Hybrid flexibility)
Type: Full-Time
Experience Level: Mid to Senior-Level

Our Core Values at Ben Hall Law – FASTIE

Fun
We believe work can and should be fun. We work hard, celebrate wins, and bring humor into even the toughest days. While our work is serious, we never lose sight of the importance of enjoying what we do and supporting a culture that’s both productive and positive.

Accountability
We take responsibility for our actions, our outcomes, and our impact—on each other and on our clients. When mistakes happen, we own them, learn from them, and make the necessary changes to ensure they don’t happen again.

Service
We exist to serve our clients, our communities, and the greater public good—with empathy, diligence, and impact.

Teamwork
We succeed together. Every team member plays a role in our clients’ outcomes, and strong collaboration ensures no one carries the load alone. Teamwork means offering help, asking for help, and working together to get the job done right.

Integrity
We do what’s right, even when it’s difficult, inconvenient, or comes at a personal cost—because it’s the right thing to do.

Excellence
We pride ourselves on delivering exceptional legal representation. While mistakes can happen, we treat them as unacceptable, and we are committed to maintaining the highest standards of preparation, execution, and follow-through.

Our Culture

Ben Hall Law is committed to excellence without ego, growth without burnout, and relentless advocacy without apology. We represent clients with serious criminal charges—including public employees and high-stakes matters—and take pride in preparing every case to go to trial right from the start.

We also believe that a strong team culture is key to strong client outcomes. We invest in our people, celebrate wins together, and take our work seriously without taking ourselves too seriously.

We are on a fast growth trajectory and looking for someone who’s not afraid to get their hands dirty, improve what exists, and help us scale. The Legal Operations Manager will be a critical team member working closely with leadership to ensure the firm runs smoothly behind the scenes so our attorneys can focus on legal excellence.

This role is ideal for someone who thrives on creating efficiency, driving performance through systems, and optimizing the day-to-day operations of a fast-moving team. If you’re someone who doesn’t just follow a system but builds better ones—this is your role.

What We Want

We need someone who Gets it, Wants it, and has the Capacity to do it (GWC). We’re not looking for someone to simply maintain order—we’re looking for a legal ops leader who brings innovation, energy, and grit to the role.

The ideal candidate is self-directed, lives and dies by KPIs, process-driven, and motivated by a desire to build and scale something with excellence. If you’ve worked in a law firm or similar high-accountability environment and are ready to bring structure and support to a growing team—read on.

What You’ll Do

• Own day-to-day firm operations: systems, technology, calendaring, case flow, and internal processes
• Improve and standardize legal processes using tools like NetDocuments, Smokeball, ClickUp, GHL, and more
• Develop SOPs and workflows that align with firm values and ensure quality client service
• Track key operational metrics and lead initiatives to increase efficiency and performance
• Oversee legal operations team members and ensure accountability
• Collaborate with attorneys and leadership on hiring, onboarding, performance management, and goal setting
• Coordinate with finance, HR, and marketing to ensure all departments function cohesively
• Identify gaps and proactively implement solutions—before they become problems

What We’re Looking For

• Law firm experience preferred; legal ops, firm administrator, or senior paralegal/ops experience a plus
• Strong systems thinker with experience creating and refining workflows
• Project management experience and comfort with legal tech (NetDocuments, ClickUp, Smokeball, etc.)
• Data-literate: able to analyze and act on key metrics
• Self-motivated, decisive, and comfortable with responsibility
• Prior team leadership and experience managing staff is highly valued
• EOS familiarity is a plus

Compensation & Benefits

• Salary: Based on qualifications and experience
• Bonus eligibility and performance incentives
• 401(k) with up to a 4% firm match
• Choice of PPO or HDHP with HSA
• All premiums fully paid by the firm for employees
• Dependents may be added at the employee’s cost
• Dental, vision, short-term disability, long-term disability, and life insurance – all provided at no cost to the employee
• Generous PTO:
• 4 weeks of PTO for professional staff
• 1 week of sick time
• Paid firm holidays
• Access to firm-paid travel experiences and the Ben Hall Law suite at Ford Field

Finance & Administration Manager

Location: East Lansing, Michigan (Hybrid options after 6 months)
Type: Full-Time
Experience Level: Mid to Senior Level

Our Core Values at Ben Hall Law – FASTIE

Fun
We believe work can and should be fun. We work hard, celebrate wins, and bring humor into even the toughest days. While our work is serious, we never lose sight of the importance of enjoying what we do and supporting a culture that’s both productive and positive.

Accountability
We take responsibility for our actions, our outcomes, and our impact—on each other and on our clients. When mistakes happen, we own them, learn from them, and make the necessary changes to ensure they don’t happen again.

Service
We exist to serve our clients, our communities, and the greater public good—with empathy, diligence, and impact.

Teamwork
We succeed together. Every team member plays a role in our clients’ outcomes, and strong collaboration ensures no one carries the load alone. Teamwork means offering help, asking for help, and working together to get the job done right.

Integrity
We do what’s right, even when it’s difficult, inconvenient, or comes at a personal cost—because it’s the right thing to do.

Excellence
We pride ourselves on delivering exceptional legal representation. While mistakes can happen, we treat them as unacceptable, and we are committed to maintaining the highest standards of preparation, execution, and follow-through.

Our Culture

Ben Hall Law is committed to excellence without ego, growth without burnout, and relentless advocacy without apology. We are reinventing criminal defense and child welfare representation through systems, innovation, and preparation. We are disrupting the status quo.

We operate under the Entrepreneurial Operating System (EOS). That means:

• We hire, fire, and promote based on Right Person, Right Seat
• We expect all team members to GWC their role: Get it, Want it, and have the Capacity to do it
• We value data, clarity, and results—not guesswork or micromanagement

The Finance & Administration Manager is a key leadership seat at the firm. You’ll work directly with the Integrator and support the Visionary by owning the financial and administrative engines of the business. You must be systems-minded, proactive, and confident managing both people and processes. We are fast-paced and the right person has the capacity to stay ahead of the game. There is an abundance of independence in this role. If something is unfamiliar, the right person is trusted to learn about it and apply it.

Ben Hall Law is a rapidly growing firm. This is a small business which means teamwork is absolutely essential. We all help each other when needed. Everyone wears multiple hats at times. We are committed to providing excellent service to our clients. We are redefining what it means to represent people. The right person is highly driven toward this mission and

holds themselves and their direct reports accountable.

What You’ll Do

Finance

• Manage collection of AR and payment of AP
• Prepare invoices for clients and collect payments
• Prepare and oversee budgets, forecasts, and financial models
• Control expenses and drive budget accountability across departments
• Produce monthly, quarterly, and annual reports for leadership
• Ensure financial systems and reporting support the firm’s strategic goals

HR & Administration

• Oversee HR functions including onboarding, offboarding, benefits, leave tracking, and policy implementation
• Maintain accurate personnel records in compliance with employment laws
• Support managers with performance tracking and HR documentation
• Coordinate with payroll providers and manage payroll processes
• Champion culture and staff engagement in partnership with firm leadership

Office & Vendor Management

• Serve as the primary contact for vendors, office services, and contractors
• Oversee physical office management (equipment, supplies, utilities, etc.)
• Manage and negotiate vendor contracts, renewals, and cost control
• Hold vendors accountable to key deliverables

IT Oversight

• Serve as the firm’s point of contact for the managed service provider
• Coordinate with IT providers to ensure system security and uptime
• Onboard/offboard users for firm systems
• Help assess and implement technology to improve workflows and automation

Records, Reporting & Compliance

• Ensure compliance with state bar and labor regulations
• Maintain organized records for finance, HR, and operations
• Support internal audits and reporting requirements

Special Projects

• Lead strategic initiatives that improve firm efficiency and scalability
• Assist with firm expansion, new system implementation, and strategic planning
• Serve as a thought partner to the Integrator and Visionary

What We’re Looking For

• 5+ years of experience in finance, HR, operations, or office management
• Deep understanding of financial reporting, budgeting, and forecasting
• Tech-savvy with the ability to implement and manage digital systems
• Strong people management and communication skills
• Proven ability to take ownership, hit deadlines, and make decisions independently
• Commitment to data-driven performance and EOS principles (GWC, RPRS)
• Alignment with FASTIE core values (non-negotiable)

Compensation & Benefits

• Salary: Starting at $80,000 and based on qualifications and experience
• 401(k) with up to 4% match
• Health, dental, and vision insurance (100% employer-paid for employees)
• Short-term disability, long-term disability, and life insurance (fully covered)
• PTO: Four weeks for professional staff, plus one week of sick time
• Office stipend
• Access to the firm suite at Ford Field
• Annual firm retreat and regular team-building events
• Bonus eligibility based on firm profitability and meeting KPIs

How to Apply

To be considered, please submit:

• A resume
• A cover letter that shares why you are the right person and why this is the right seat for you
• Three professional references (we won’t contact them without your permission)

Applications will be reviewed on a rolling basis until the position is filled.

Job Type: Full-time

Pay: From $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Have you worked in a company that implemented EOS? If not, please research it and tell us how this structure motivates you.

Experience:

• Management: 5 years (Required)
• finance management: 3 years (Required)

Work Location: Hybrid remote in East Lansing, MI 48823

Paralegal 

Location: East Lansing, Michigan
Type: Full-Time

Our Core Values at Ben Hall Law – FASTIE

Fun
We believe work can and should be fun. We work hard, celebrate wins, and bring humor into even the toughest days. While our work is serious, we never lose sight of the importance of enjoying what we do and supporting a culture that’s both productive and positive.

Accountability
We take responsibility for our actions, our outcomes, and our impact—on each other and on our clients. When mistakes happen, we own them, learn from them, and make the necessary changes to ensure they don’t happen again.

Service
We exist to serve our clients, our communities, and the greater public good—with empathy, diligence, and impact.

Teamwork
We succeed together. Every team member plays a role in our clients’ outcomes, and strong collaboration ensures no one carries the load alone. Teamwork means offering help, asking for help, and working together to get the job done right.

Integrity
We do what’s right, even when it’s difficult, inconvenient, or comes at a personal cost—because it’s the right thing to do.

Excellence
We pride ourselves on delivering exceptional legal representation. While mistakes can happen, we treat them as unacceptable, and we are committed to maintaining the highest standards of preparation, execution, and follow-through.

Our Culture

Ben Hall Law is committed to excellence without ego, growth without burnout, and relentless advocacy without apology. We represent clients with serious criminal charges, including public employees and high-stakes matters, and take pride in preparing every case to go to trial right from the start.

We also believe that a strong team culture is key to strong client outcomes. We invest in our people, celebrate wins together, and take our work seriously without taking ourselves too seriously.

About The Role 

We are seeking an experienced Criminal Defense Paralegal to join our legal team and play a critical role in supporting attorneys on complex and high-stakes criminal matters. This position is ideal for a seasoned professional who thrives in a fast-paced firm and is passionate about upholding the rights of the accused. You will be instrumental in case strategy, trial preparation, and ensuring legal processes are met with diligence, speed, and discretion.

What You’ll Do

Litigation Support

• Assist attorneys at court hearings, trials, depositions, and client meetings.
• Prepare exhibits and witness materials for court.
• Support trial logistics, including in-court technology setup and file management.

Discovery & Pre-Trial

• Draft and respond to discovery requests, subpoenas, and third-party records requests.
• Review, analyze, and summarize discovery responses and case documents.
• Coordinate and communicate with prosecutors, courts, and third-party agencies for record collection (including FOIA).

Legal Drafting

• Draft pleadings, motions, affidavits, and factual sections of legal memoranda.
• Prepare detailed client and witness correspondence.
• Assist in assembling trial notebooks and motion exhibits.

Case Management

• Maintain, update, and organize case files using legal case management software.
• Track critical deadlines, court dates, and filings, ensuring timely compliance.
• Create and maintain case logs, discovery indices, and chronology summaries.

Client and Expert Coordination

• Maintain ongoing communication with clients regarding case status and timelines.
• Coordinate with experts, including document exchanges, scheduling, and deadline tracking.
• Schedule interviews, hearings, and consultations with all involved parties.

Strategic Support

• Assist attorneys in developing case themes through comprehensive fact organization.
• Prepare timelines, factual summaries, and investigative chronologies to support legal arguments.
• Perform legal and factual research to aid in case development.

What We’re Looking For

• Education: ABA Certified Paralegal
• Experience: 5+ years of paralegal experience, with at least 3 years in criminal defense.
• Skills:
  • Strong organizational skills and attention to detail;
  • Excellent written and verbal communication skills;
  • Ability to prioritize assignments in a dynamic environment and adapt to shifting demands;
  • Ability to work independently and collaboratively.
  • Proficiency in Adobe Acrobat and legal practice management tools;
  • Proficiency in Microsoft Office 365 suite; and

Ideal Candidate

• Paralegal Certification or equivalent experience
• Notary Public

Compensation & Benefits

• Salary: Based on qualifications and experience (estimated range $55,000-$70,000)
• Bonus eligibility and performance incentives
• 401(k) with up to a 4% firm match
• Choice of PPO or HDHP with HSA
• All premiums fully paid by the firm for employees
• Dependents may be added at the employee’s cost
• Dental, vision, short-term disability, long-term disability, and life insurance – all provided at no cost to the employee
• 2 weeks of Paid Time Off
• 1 week of Sick Time
• Paid holidays
• Access to firm-paid travel experiences and the Ben Hall Law suite at Ford Field